Students are introduced to Telehealth etiquette. These can be related to preparations that help avoid distraction, ensure top audio quality, and reinforce edifying video presence.
Building Connection / Rapport:
Legacy Builders are trained in the art of listening, as individuals feel a clear sense of connectedness and rapport when they feel they are being listened to. Students are introduced to the Geriatric 4 Ms of What Matters, Mentation, Medication, and Mobility to remain generally aware of and sensitive to Older Adult needs as they meet with their respective Legacy Holder. Students are able to contact Tellegacy directors when they feel an older adult may need professional assistance.
Studies show that goal-setting at any age builds resilience and a sense of purpose for the individual. Visualization of goals can magnify goal setting in multiple ways.
Mindfulness also builds a sense of awareness and connectedness. This practice keeps the students present and mindful not only of themselves but also of the Legacy Holder during the conversation.
When conversing with an older adult, the students are trained to ask questions that encourage a growth mindset. For example, when an older adult shares a difficult past experience, the legacy builder is trained to first appreciate the sharing of the older adult’s story, and then redirect to what they both can learn and grow from the particular experience.
Reminiscence Therapy / Photo Reminiscence Therapy
The students are introduced to a spectrum of legacy questions that explore the older adults lifetime. The students are trained to extract the memories that are most valuable to the Legacy Holder, as this will enrich the creation of the legacy book and reinforce the value of the older adults’ memories.
Appreciation/Sense of AWE
Throughout each conversation, the sense of AWE and appreciation is reinforced in the conversations between the older adult (Legacy Holder) and the Legacy Builder. A sense of appreciation and AWE does many valuable things to enrich a conversation, but mostly reinforces and reaffirms the value of the older adult sharing their very precious and valuable stories to their new friend.
Redirection does not suggest that what the older adult shares is ignored if not desirable to the student. Students are trained to first acknowledge the older adults story, and direct the conversation in a way that is most edifying and constructive to enrich the conversation further.
At the end of the sessions, the Legacy Builder is given opportunities to practice what they’ve learned with Tellegacy leaders and/or seasoned interns in the program. They will have access to the Tellegacy team before and throughout the program.